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Appointments

  • Individual tutoring is limited to 1 appointment per week per subject
  • During busy times, this number may be reduced in order to accommodate the needs of all students
  • JHSON staff reserves the right to cancel or reschedule appointments that do not adhere to policies

Cancellations

  •  All cancellations or requests to reschedule must be made at least 24 hours in advance
  • Cancellations and rescheduling is done on the appointment website: https://sonacademicsuccesscenter.setmore.com/
  • Any cancellation or reschedule request made within 24 hours will be considered a No-Show

Late Arrival and No-Shows

  • You will be marked as Late if you arrive 10 or more minutes after the start of your appointment
  • After 15 minutes, your tutor will begin accepting drop-in appointments, and your spot is no longer guaranteed
  • Repeated Late Arrivals (3 or more in a semester) may be subject to suspension of individual tutoring access for the remainder of the semester
  • You will be marked as a No-Show if you do any of the following:
    • Fail to show up at your scheduled appointment
    • Cancel or reschedule your appointment with less than 24 hours' notice
  • After 2 No-Shows in the same semester, you May lose access to individual tutoring for the remainder of the semester, and any appointments already scheduled are subject to cancellation.

What we don't offer:

  • Editing. Our tutors will not edit or proofread your papers for you. Writing assistance is a collaborative process that requires your full engagement.
  • Grade guarantees. While it is likely that your grades will improve if you utilize the ASC's services on a regular basis, we cannot guarantee any specific grades or improvement of grades after a tutoring session.
  • Easy answers. Tutors will not complete homework assignments for you, nor will they simply give you the answer to a problem or homework question. Their role is to support your learning process, not to learn for you. This requires your full and active engagement in the critical thinking and problem-solving that goes on in each session.

 
Please note: JHSON staff reserves the right to change or add to these policies as needed