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Appointments

  • Individual tutoring is limited to 1 appointment per week per subject
  • During busy times, this number may be reduced in order to accommodate the needs of all students
  • Online individual tutoring sessions require that users enable computer or phone audio
    • If you attend an online 1-1 session with your sound muted, and you are unable or unwilling to enable your audio, your session will be cancelled
    • If you have DSS accommodations that conflict with this policy, please contact the ASC Manager
  • Online group tutoring sessions require that all users log in with audio and video enabled
    • If you attend an online group session with your sound muted and/or camera disabled, and you are unable or unwilling to enable audio and video, you will be asked to leave the session
    • If you have DSS accommodations that conflict with this policy, please contact the ASC Manager
  • Tutees are expected to come to every tutoring session prepared to engage and ask questions
    • This means that you are expected to have already reviewed the material to be covered at least once, if not several times, before your tutoring session
    • This also means that you are expected to come prepared with specific questions for your tutor about the material 
    • If you do not have specific questions for your tutor, and/or if you have not yet reviewed the material you wish to cover, your tutor reserves the right to end the session early if it is a 1-1 session, or ask you to leave if it is a group session
  • JHSON staff reserves the right to cancel or reschedule appointments that do not adhere to policies

Cancellations

  •  All cancellations or requests to reschedule must be made at least 24 hours in advance
  • To cancel or reschedule an appointment, email your tutor or the ASC Manager, Renée Mitchell-Matsuyama
  • Any cancellation or reschedule request made within 24 hours will be considered a No-Show

Late Arrival and No-Shows

  • You will be marked as Late if you arrive 10 or more minutes after the start of your appointment
  • After 15 minutes, your tutor will begin accepting drop-in appointments, and your spot is no longer guaranteed
  • Repeated Late Arrivals (3 or more in a semester) may be subject to suspension of individual tutoring access for the remainder of the semester
  • You will be marked as a No-Show if you do any of the following:
    • Fail to show up at your scheduled appointment
    • Cancel or reschedule your appointment with less than 24 hours' notice
  • After 2 No-Shows in the same semester, you May lose access to individual tutoring for the remainder of the semester, and any appointments already scheduled are subject to cancellation.

What we don't offer:

  • Editing. Our tutors will not edit or proofread your papers for you. Writing assistance is a collaborative process that requires your full engagement.
  • Grade guarantees. While it is likely that your grades will improve if you utilize the ASC's services on a regular basis, we cannot guarantee any specific grades or improvement of grades after a tutoring session.
  • Easy answers. Tutors will not complete homework assignments for you, nor will they simply give you the answer to a problem or homework question. Their role is to support your learning process, not to learn for you. This requires your full and active engagement in the critical thinking and problem-solving that goes on in each session.

 
Please note: JHSON staff reserves the right to change or add to these policies as needed