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Instructional Design    Course Support

Instructional Design and Technologies Team

The Instructional Design and Technologies (IDT) Team includes designers and technologists with advanced academic degrees and extensive experience in adult learning theory, online technologies and evidence-based instructional development strategies and processes. These professionals work collaboratively with JHSON faculty to build online, blended, and web-enabled face-to-face courses. They provide pedagogical guidance, share technical best practices and facilitate academic course creation. Their goal is to facilitate instruction that enables learning.

How to Contact

Faculty members may take advantage of OEQI's consultation services for course planning, teaching observation, education research, education grant proposals, or course evaluation review.

Complete this request form to schedule a consultation on any aspect of your teaching or education scholarship.

Consultation Request Form

You can also contact a member of the Instructional Design & Technology Team directly, using the information found below.

Chadd Cawthon

Chadd Cawthon
Interim Instructional Design Manager
410-502-5634 | ccawtho2@jhu.edu

Teams Chat

Responsible for:
Leads the IDT and Course Support Teams in the design, development, and support of all online and digital learning programming. Also partners with faculty as an instructional designer and offers instructional consultations during office hours or via appointment.

Office Hours:
Tuesdays from 10:00am - 11:00am:
https://jhuson.zoom.us/my/idtofficehours

Temvelo Masuku

Temvelo Masuku
Instructional Technologist
410-502-5854 | temvelo@jhu.edu

Teams Chat

Responsible for:
Primarily responsible for providing course support for the Prerequisite offerings. Supports Instructional Designers and faculty with new course developments through the development of custom course assets (including online interactives, graphics, and other media) and the implementation of various technologies in classrooms. Also available for consultations on instructional technologies during office hours or via appointment.

Office Hours:

Monday - Friday, 10:00am - 10:30am:
https://jhuson.zoom.us/j/93706749103

Ann Monihan

Ann Monihan
Instructional Designer
443-287-0390 | amoniha1@jhu.edu

Teams Chat

Responsible for:
Works closely with faculty to create interactive online courses using engaging strategies built on evidence-based educational principals. Creates learning solutions tailored to the course needs and focused on enhancing the learner’s educational experience. Also available for instructional consultations during office hours or via appointment.

Office Hours:
Tuesdays from 1:00pm - 2:00am: https://jhuson.zoom.us/my/idtofficehours

Daniel Sherman

Daniel Sherman
Instructional Technologist
240-409-2733 | dsherm11@jhu.edu

Teams Chat

Responsible for:
Supports Instructional Designers and faculty with new course developments through the development of custom course assets (including online interactives, graphics, and other media) and the implementation of various technologies in classrooms. Also available for consultations on instructional technologies during office hours or via appointment.

Office Hours:
Wednesdays 10:00am - 11:00am: https://jhuson.zoom.us/my/idtofficehours

Wen Zhang                                

Wen Zhang
Instructional Designer
410-502-0100 | wen.zhang@jhu.edu

Teams Chat

Responsible for:
Works closely with faculty to design and develop new online courses for various academic programs offered by the school. Also available for instructional consultations during office hours or via appointment.

Office Hours:
Thursday from 1:00pm - 2:00pm: https://jhuson.zoom.us/my/idtofficehours

Course Support Team

The Course Support Team (CST) works collaboratively with JHUSON faculty to prepare and maintain all course materials and ensure functionality and availability for students from before the semester begins through the end of the semester. They are able to assist with issues specific to Blackboard or the course content found within Blackboard (assignment settings, issues with submission, exam troubleshooting). They can assist with providing guidance on revising certain course elements, basic training regarding technical best practices within the classroom, and facilitate the streamlining of course content through a track or program. Their goal is to provide support and guidance to the course faculty in order to provide a more positive experience for students in the online classroom space.

How to Contact

If a student is experiencing a technical issue in a specific classroom, the best way for them to get help from the CST is to submit a ticket. Faculty are also welcome to submit tickets to the CST if they have a general question about Blackboard or its related technologies.

You can also contact a member of the Course Support Team directly, using the information found below.

Elisabeth DannerElisabeth Danner
Sr. Instructional Technologist
410-502-4231 | edanner1@jhu.edu

Responsible for:
Supervision of Course Support Team; researching/implementing/supporting/troubleshooting course technologies

Office Hours:
Tuesdays from 1:00pm - 2:00am: https://jhuson.zoom.us/my/idtofficehours


Kelly Wilson-Fowler
 

Kelly Wilson-Fowler
Sr. Administrative Coordinator
410-955-7416 | kwilson6@jhu.edu

Teams Chat

Responsible for:
Course support in MSN Entry (1st Term; Electives; IPE); Administrative Coordination of Course Support Team

Office Hours:
Monday - Friday, 9:00am - 9:30am:
https://jhuson.zoom.us/j/2774721298

Kion BoldenKion Bolden
Course Support Specialist
410-614-5348 | kbolden3@jh.edu
Teams Chat

Responsible for:
Course support in MSN Health Systems; MSN Public Health Nursing; MSN Entry Seminars in Specialty Nursing; Pediatric Acute Care Nursing Practitioner Certificate; All PhD courses

Office Hours:
Monday - Friday, 10:30am - 11:00am:
https://jhuson.zoom.us/j/99136480625

Lily Leach    

Lily Leach
Course Support Specialist
410-614-1228 | lleach4@jh.edu

Teams Chat

Responsible for:
Course support in all DNP courses (EX and AP)

Office Hours:
Monday - Friday, 11:00am - 11:30am:
https://jhuson.zoom.us/j/92120781005

Monique Jones

Monique Jones
Course Support Specialist
410-614-6281 | mtalbot2@jh.edu

Teams Chat

Responsible for:
Course support in MSN Entry (2nd Term through 5th Term; Electives; Fuld Fellows)

Office Hours:
Monday - Friday, 9:00am - 9:30am:
https://jhuson.zoom.us/j/97556534791

Kelly Wilson-Fowler

Andrew Branch
Course Support Specialist
410-614-6255 | abranc13@jh.edu

Teams Chat

Responsible for:
Course support in Common Core; Psych Mental Health Nurse Practitioner Certificate; HIV Primary Care Certificate; NECO Certificate; all Specialty Electives
 
Office Hours:
Monday - Friday, 12:00pm - 12:30pm:
https://jhuson.zoom.us/j/91320962657
 
   

Other support at SON

The responsibilities for course support generally falls across three teams/departments at SON: the Course Support Team, SON Help Desk, and our off-hours 24/7 Technical Support team.  
 
If a faculty member or student is experiencing a technical issue in a specific classroom, the best way to get help is to either directly email or IM their course support person, or submit a ticket to the Course Support Team. The CST resolves issues with the setup of Blackboard course sites related to assignments/assessments, 3rd party technology integration, Grade Center calculations, lecture recordings and posting, etc.  
 
If a faculty member or student is having general issues with their browser or operating system, or having difficulty logging in to the VPN, Blackboard, cloud, etc., the best way to get help is to submit a ticket to the SON Help Desk. The Help Desk can assist you troubleshooting and resolving issues that are specific to your computer, browser, or operating system, as opposed to an issue in a particular classroom. They also provide and help to troubleshoot classroom hardware, or any hardware borrowed from the SON Help Desk at SON.
 
After Hours: If it is outside of the normal school business hours (M-F, 9am-5pm), please contact our 24/7 Technical Support team via email ( jhuson@support.edu.help ), phone (local: 410-246-3815; toll free: 844-851-0927), or chat. They may not be able to resolve the issue immediately, but can provide general technical assistance or escalate the issue to someone who can resolve it during normal business hours. For faculty members, it is sometimes possible for the support person to walk you through how to resolve an issue in these off hours. If you would like to resolve an urgent issue and cannot wait until the morning or weekday for CST support, the 24/7 Technical Support team should be a helpful resource.