Instructional Design and Technologies Team
The Instructional Design and Technologies (IDT) Team includes designers and technologists with advanced academic degrees and extensive experience in adult learning theory, online technologies and evidence-based instructional development strategies and processes. These professionals work collaboratively with JHSON faculty to build online, blended, and web-enabled face-to-face courses. They provide pedagogical guidance, share technical best practices and facilitate academic course creation. Their goal is to facilitate instruction that enables learning.
How to Contact
Faculty members may take advantage of OEQI's consultation services for course planning, teaching observation, education research, education grant proposals, or course evaluation review.
Complete this request form to schedule a consultation on any aspect of your teaching or education scholarship.
You can also contact a member of the Instructional Design & Technology Team directly, using the information found below.
Course Support Team
The Course Support Team (CST) works collaboratively with JHUSON faculty to prepare and maintain all course materials and ensure functionality and availability for students from before the semester begins through the end of the semester. They are able to assist with issues specific to Blackboard or the course content found within Blackboard (assignment settings, issues with submission, exam troubleshooting). They can assist with providing guidance on revising certain course elements, basic training regarding technical best practices within the classroom, and facilitate the streamlining of course content through a track or program. Their goal is to provide support and guidance to the course faculty in order to provide a more positive experience for students in the online classroom space.
How to Contact
If a student is experiencing a technical issue in a specific classroom, the best way for them to get help from the CST is to submit a ticket. Faculty are also welcome to submit tickets to the CST if they have a general question about Blackboard or its related technologies.
You can also contact a member of the Course Support Team directly, using the information found below.
Course Support Specialist
410-614-6255 | email@example.com
Course support in Common Core; Psych Mental Health Nurse Practitioner Certificate; HIV Primary Care Certificate; NECO Certificate; all Specialty Electives
Monday - Friday, 12:00pm - 12:30pm:
Other support at SON
The responsibilities for course support generally falls across three teams/departments at SON: the Course Support Team, SON Help Desk, and our off-hours 24/7 Technical Support team.
If a faculty member or student is experiencing a technical issue in a specific classroom, the best way to get help is to either directly email or IM their course support person, or submit a ticket to the Course Support Team. The CST resolves issues with the setup of Blackboard course sites related to assignments/assessments, 3rd party technology integration, Grade Center calculations, lecture recordings and posting, etc.
If a faculty member or student is having general issues with their browser or operating system, or having difficulty logging in to the VPN, Blackboard, cloud, etc., the best way to get help is to submit a ticket to the SON Help Desk. The Help Desk can assist you troubleshooting and resolving issues that are specific to your computer, browser, or operating system, as opposed to an issue in a particular classroom. They also provide and help to troubleshoot classroom hardware, or any hardware borrowed from the SON Help Desk at SON.
After Hours: For questions and problems with Blackboard and other instructional technologies after hours and on weekends, please contact our After-hours Support team via phone (877-379-4609) or chat. They may not be able to resolve the issue immediately, but can provide general technical assistance or escalate the issue to someone who can resolve it during normal business hours. For faculty members, it is sometimes possible for the support person to walk you through how to resolve an issue in these off hours. If you would like to resolve an urgent issue and cannot wait until the morning or weekday for CST support, the After-hours Support team should be a helpful resource.